Description:Banpresto Relax time REM Training style ver. – Re:Zero -Starting Life In Another World Prize Figure (US In-Stock) Condition:All of our products are 100% Authentic & Original. And most of them are brand new sealed in box. Sometime, we do offer « used » or « open-box » items for a discount price. (would be stated clearly in the title) Packaging:We understand our customer base are collectors. And, as collector’s ourselves, we would inspect the package condition before ship out and protect it the best we could. However, please consider that these figures have taken a long way oversea to US, they might have minor issues. We would say between « Near Mint – Mint » condition. Shipping & Handling:All Items are in-stock, would be handle and ship out in 1 or 2 days. Return Policy & Damaged ItemsWe only accept returns for unopened items with in 14 days. A refund would be issued excluding the shipping cost, and customer responsible for return shipping. For damaged items during transit, please contact us upon arrival to initiate a replacement or a full refund. Feel free to contact us if you have any other questions!!Thanks for shopping with us 🙂